FAQ's

Online Shopping related questions

 

  • Payment options?

  • How long is the delivery time? 
    Depending on your delivery option, location, and time that you bought your products. 3 - 5 business days.
    • How do I handle a refund?
      Returns are accepted 30 days after the dispatch date if products are unused, in the same condition as you found it with all the original documents and packaging. 
      If products are damaged on delivery we will handle the situation on our side. 
      Contact online@biosculpture.com to inquire about refunds.
      • How can I track my order?
      You will receive an email confirming your order which includes your tracking number.
      • How much does shipping cost?
        R85 nationwide.
        • Payment methods?

        Paygate & Ozow.

        Product related questions
        To discover the range of Bio Sculpture Products, CLICK HERE to find our catalogue.
        • What is ETHOS? 
        ETHOS is a nail care range by Bio Sculpture, pledged to nail health. ETHOS has a range of nail polish bases aimed to strengthen and nourish different nail types, cuticle oils to hydrate dry and damaged nails, vitamin doses to restore nails, cuticle removers to remove stubborn cuticles, and special prep solutions to help nail polish last longer.
          • What is GEMINI? 

          GEMINI is Bio Sculpture’s permeable, long lasting nourishing nail polish that contains vitamins and plant extracts that will help revitalise, nourish and brighten natural nails. GEMINI nail polish is fast drying and leaves a high shine finish.

          • What is Carmen Perfume?

          Carmen Perfume has lovely light top notes of Grapefruit, Apple, Gardenia and Violet leaves that mingle with the warm creamy middle notes of Vanilla and Jasmine with beautiful bottom note traces of Sandalwood and Cedar.

          • Carman 100ml Mink ball (Letter of Certification)

          We confirm that the hair is shaven, that the animal is not killed, that the hair is attached to synthetic suede leatherette and that it is not animal hide which is part of its own skin and therefore there is no cruelty to animals.

          Technician related questions

          • How do I become a nail technician?
          To become a qualified technician, contact us @  online@biosculpture.com or 
           +27 (86) 124-6435
            • How long does it take to become a technician?
            The time to be a qualified technician depends on your skill and abilities. For more information about training, CLICK HERE

             

            • Are Bio Sculpture courses certified?

            As a training-based system, Bio Sculpture endorses the highest standard globally and produces award winning nail technicians worldwide. Bio Sculpture certified training courses are internationally recognised within our brand systems.

            • Can I buy your professional Gel products without training?

            Bio Sculpture has a range of products that can be sold to clients without training such as GEMINI, ETHOS and LIFESTYLE, but Bio Sculpture’s professional gel products (EVO, BIOGEL and BI-OLYGEL) are only available to nail technicians through brand training. 

             

            General Bio Sculpture related questions

            • Can I buy products from another country?
            No, this online store only delivers to South Africa. To buy products from other countries rather than South Africa, go visit our official website @ www.biosculpture.com to find the contact numbers of your country.
            • How old is Bio Sculpture?

            Bio Sculpture was established in 1988.

            • Is Bio Sculpture a professional brand? 

            Yes.

            • Where is Bio Sculpture situated?

            We are situated in the Eastern Free State, Clocolan, 8 Industria road, 9735. On the Maluti Route.